jljili Privacy Policy

1. Introduction

§ 1.1

This Privacy Policy ("Policy") describes how jljili ("jljili," "we," "us," or "our") collects, uses, discloses, stores, and protects the personal information of players and visitors ("you" or "your") who access or use the jljili online gaming platform at jljili.app and all associated services, mobile applications, and features (collectively, the "Platform").

§ 1.2

jljili is committed to protecting your privacy and handling your personal data in a manner consistent with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC) of the Philippines. By registering an account or using the jljili Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.

§ 1.3

This Policy should be read together with the jljili Terms & Conditions, which govern your use of the Platform. Capitalized terms not defined in this Policy have the meanings given to them in the Terms & Conditions.

2. Personal Data We Collect

§ 2.1

jljili collects personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of personal data we collect include:

// CATEGORY	// EXAMPLES	// PURPOSE
Identity Data	Full legal name, date of birth, gender, nationality	Account registration, age verification, KYC compliance
Contact Data	Email address, Philippine mobile number, home address	Account communication, support, verification
Verification Data	Government-issued ID (passport, driver's license, PhilSys ID), selfie photos	KYC/AML compliance, age and identity verification
Financial Data	GCash number, PayMaya account, BPI/BDO/Metrobank account details, transaction history	Deposit and withdrawal processing, fraud prevention
Gaming Data	Game history, wager amounts, win/loss records, session duration	Platform operation, responsible gaming monitoring, dispute resolution
Technical Data	IP address, device type, browser type, operating system, login timestamps	Security, fraud detection, platform optimization
Usage Data	Pages visited, features used, click patterns, session duration	Platform improvement, personalization
Communications Data	Live chat transcripts, support emails, feedback submissions	Customer support, quality assurance, dispute resolution

§ 2.2

jljili does not intentionally collect sensitive personal information beyond what is strictly required for identity verification and regulatory compliance. Where sensitive personal information is collected (such as government ID numbers), it is handled with heightened security measures and access controls.

3. How We Collect Your Data

§ 3.1

jljili collects personal data through the following means:

• Direct collection: Information you provide when registering a jljili account, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated collection: Technical and usage data collected automatically when you access the jljili Platform, including through cookies, web beacons, and server logs.
• Third-party sources: Identity verification data from KYC service providers; fraud and risk data from anti-money laundering screening services; payment data from GCash, PayMaya, BPI, BDO, and Metrobank.
• Regulatory sources: Information received from PAGCOR or other Philippine regulatory authorities in connection with licensing compliance or investigations.

4. How We Use Your Personal Data

§ 4.1

jljili uses your personal data for the following purposes:

• To create, verify, and manage your jljili player account;
• To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, and Metrobank;
• To verify your identity and age (21+) in compliance with PAGCOR requirements;
• To comply with Anti-Money Laundering (AML) obligations under Philippine law;
• To detect, investigate, and prevent fraud, cheating, and other prohibited conduct;
• To provide customer support and resolve disputes;
• To send you transactional communications related to your jljili account;
• To send promotional communications where you have consented to receive them;
• To monitor gaming activity for responsible gaming purposes and enforce self-exclusion;
• To improve the jljili Platform, games, and user experience;
• To comply with applicable Philippine laws and regulatory obligations.

§ 4.2

jljili will not use your personal data for purposes incompatible with those listed above without first obtaining your consent or establishing another lawful basis for processing.

5. Legal Basis for Processing

§ 5.1

Under the Data Privacy Act of 2012, jljili processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our contract with you (the Terms & Conditions), including account management, game provision, and payment processing;
• Legal obligation: Processing required to comply with PAGCOR licensing conditions, AML regulations, tax obligations, and other Philippine legal requirements;
• Legitimate interests: Processing for fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your rights;
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time.

6. Data Sharing and Disclosure

§ 6.1

jljili does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers for transaction processing;
• KYC and AML providers: Identity verification and anti-money laundering screening service providers;
• Game providers: Third-party game studios and software providers whose games are available on the jljili Platform;
• IT and infrastructure providers: Cloud hosting, cybersecurity, and technical support providers who process data on our behalf under data processing agreements;
• Regulatory authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other Philippine government agencies as required by law;
• Law enforcement: Philippine law enforcement agencies where required by court order, subpoena, or applicable law.

§ 6.2

All third-party service providers who process personal data on behalf of jljili are required to implement appropriate technical and organizational security measures and to process data only in accordance with jljili's instructions and applicable Philippine law.

7. Cookies and Tracking Technologies

§ 7.1

jljili uses cookies and similar technologies (including web beacons and local storage) to operate and improve the Platform. The types of cookies we use are:

• Strictly necessary cookies: Essential for the Platform to function, including session management and security. These cannot be disabled.
• Functional cookies: Remember your preferences (such as language and display settings) to personalize your jljili experience.
• Analytics cookies: Collect aggregated, anonymized data about how players use the Platform to help us improve performance and usability.

§ 7.2

jljili does not use advertising or third-party tracking cookies. You may manage cookie preferences through your browser settings. Disabling strictly necessary cookies may affect the functionality of the jljili Platform.

8. Data Retention

§ 8.1

jljili retains your personal data for as long as your account is active and for a period thereafter as required by applicable Philippine law and regulatory obligations. Specifically:

• Account and identity data is retained for a minimum of five (5) years following account closure, as required by PAGCOR and AML regulations;
• Financial transaction records are retained for a minimum of five (5) years in compliance with the Anti-Money Laundering Act;
• Gaming history and session logs are retained for three (3) years for dispute resolution and responsible gaming purposes;
• Marketing consent records are retained for the duration of your account and for two (2) years following withdrawal of consent.

§ 8.2

Upon expiry of the applicable retention period, jljili will securely delete or anonymize your personal data in accordance with our data disposal procedures.

9. Data Security

§ 9.1

jljili implements appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• TLS/SSL encryption for all data transmitted between your device and the jljili Platform;
• AES-256 encryption for personal data stored in jljili's databases;
• Multi-factor authentication for jljili staff accessing personal data systems;
• Regular security audits, penetration testing, and vulnerability assessments;
• Strict role-based access controls limiting staff access to personal data on a need-to-know basis;
• Employee training on data privacy obligations under Philippine law.

§ 9.2

While jljili takes all reasonable steps to protect your personal data, no method of transmission over the internet or electronic storage is 100% secure. In the event of a personal data breach that poses a risk to your rights and freedoms, jljili will notify you and the National Privacy Commission within 72 hours of becoming aware of the breach, as required by the Data Privacy Act of 2012.

10. Your Rights as a Data Subject

§ 10.1

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jljili:

• Right to be informed: You have the right to know what personal data jljili collects and how it is used, as described in this Policy;
• Right of access: You may request a copy of the personal data jljili holds about you;
• Right to rectification: You may request correction of inaccurate or incomplete personal data;
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations;
• Right to object: You may object to the processing of your personal data for direct marketing or where processing is based on legitimate interests;
• Right to data portability: You may request a copy of your personal data in a structured, commonly used, machine-readable format;
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission if you believe your data privacy rights have been violated.

§ 10.2

To exercise any of these rights, please contact the jljili Data Protection Officer via the support team. jljili will respond to verified data subject requests within fifteen (15) business days. We may require proof of identity before processing your request.

11. Children's Privacy

§ 11.1

The jljili Platform is strictly intended for individuals who are 21 years of age or older, as required by PAGCOR regulations. jljili does not knowingly collect personal data from individuals under 21 years of age. If jljili becomes aware that personal data has been collected from a person under 21, the account will be immediately suspended and the data deleted in accordance with our data disposal procedures.

§ 11.2

If you believe that a minor has registered on the jljili Platform, please contact our support team immediately so that we can take appropriate action.

12. International Data Transfers

§ 12.1

jljili primarily stores and processes personal data within the Philippines. Where personal data is transferred to service providers located outside the Philippines (for example, cloud infrastructure providers), jljili ensures that such transfers are made only to countries or organizations that provide an adequate level of data protection, or that appropriate safeguards are in place, such as data processing agreements incorporating standard contractual clauses approved by the National Privacy Commission.

13. Updates to This Privacy Policy

§ 13.1

jljili reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or regulatory requirements. The most current version of this Policy will always be available on this page, with the effective date clearly indicated at the top. Where changes are material, jljili will notify registered players via email or in-platform notification at least fourteen (14) days before the changes take effect. Your continued use of the jljili Platform after the effective date of any amendment constitutes your acceptance of the updated Policy.

14. Contact and Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or jljili's data practices, please contact our Data Protection Officer:

• Email: [email protected]
• Support: [email protected]
• Live Chat: Available 24/7 on the jljili Platform

Our support team includes Filipino-speaking agents available around the clock to assist players from Manila, Cebu, Davao, Quezon City, Makati, and across the Philippines.